Returns

To return a product/products, please complete the returns form that you received with your order, package up your items(s) securely and post back to:

7 Ravensbury Terrace, Earlsfield, London, SW18 4RL.

To complete your return, we require a receipt or proof of purchase.

You are responsible for paying the return postage costs. Make sure you retain proof of postage. We recommend you return using a trackable service if you are posting an item with a value over £50 and purchasing insurance as we can't guarantee that we will receive your returned item.

Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Postage costs are non-refundable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items are gift cards.

 

There are certain situations where only partial refunds may be granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). If your return qualifies for a refund then it will be processed wishing 1-2days of receipt and you will receive your refund by original method of payment, within 14 days.

 

Late or missing refunds:

If you haven’t received a refund yet please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at twowillowshome@gmail.com

 

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.